Returns & Refunds

Physical products

Customers in the EU/EEA have the right to withdraw from a purchase of physical products within 14 days of receiving the order, without giving a reason. To exercise this right, please contact us before the 14-day period expires and include your order number. We will provide return instructions and the return address.

After notifying us, you have a further 14 days to send the product back. Products must be securely packaged. You may inspect the product as you would in a physical shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.

Unless the product is faulty, damaged, or materially different from its description, you are responsible for the direct cost of return shipping.

If you withdraw from the entire order, we will refund the payments received from you, including the cost of our least expensive standard delivery option, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the returned product or you have provided evidence that it has been sent back, whichever occurs first. Refunds will be issued to the original payment method unless otherwise agreed.

Digital products

Where immediate access to digital content has been provided with the customer’s express consent and acknowledgement that the right of withdrawal will be lost, the purchase cannot be cancelled due to a change of mind once access has begun. This does not affect any statutory rights relating to faulty, inaccessible, or misrepresented digital content.

Digital course with a Starter Kit

For purchases that combine the digital course with a physical Starter Kit, the loss of the right of withdrawal applies only to the digital course once access has begun with the customer’s express consent and acknowledgement. The statutory withdrawal and consumer rights relating to the physical Starter Kit remain unaffected and are described under “Physical products” above.

Customers outside the EU/EEA

Purchases are final and non-refundable for a change of mind unless mandatory local consumer law provides otherwise. This does not affect any mandatory rights relating to products or digital content that are faulty, damaged, inaccessible, not delivered, or materially different from their description.

Damaged or Faulty Products

If a physical product arrives damaged or faulty, please contact us as soon as reasonably possible and include your order number. If possible, please also include photos of the issue. We will work with you to resolve the matter. This does not limit your statutory consumer rights.

Shipping & Delivery

Processing time: We aim to dispatch physical orders within 1–2 business days. Processing may take longer during launches, holidays, or unusually busy periods.

Delivery times: Estimated delivery to the United States and countries within the European Union is 3–10 business days after dispatch. Delivery times are estimates and may be affected by carriers, customs processing, or circumstances outside our reasonable control.

Order Cancellations

If you wish to cancel a physical order before it has been dispatched, please contact us as soon as possible. If the order has already been dispatched, customers with a statutory right of withdrawal may follow the return process described under “Physical products” above. A digital course cannot be cancelled due to a change of mind once access has begun following the required express consent and acknowledgement.

International Orders & Customs

International orders may be subject to customs duties, import taxes, or brokerage fees. Unless mandatory law provides otherwise, these charges are the customer’s responsibility and are determined by the relevant local authorities. We recommend checking the applicable rules before ordering.

Nothing in these terms limits any mandatory consumer rights that apply to your purchase.